top of page

Privacy Policy

This Privacy Policy applies to www.thelattice.in ("this website")

This website recognises the importance of maintaining your privacy. We appreciate your trust in us. This Policy describes how we treat user information we collect on https://www.thelattice.in and other offline sources. It applies to current and former visitors to our website, and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

​

This website is a property of Lattice Innovations Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at C-25, Okhla Industrial Area, Phase - I, Delhi - 110 020, India.

​

Information we collect

Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pincode,  country and ip address.

Payment and billing information. We might collect your billing name, billing address and payment method when you remit funds to us. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner RazorPay.

​

Information you post.

We collect information you post in a public space on our website or on a third-party social media site belonging to Lattice.

Demographic information. We may collect demographic information about you, or any other information provided by your during the use of our website. We might also collect this as a part of a survey.

​

Other information.

If you use our website, we may collect information about your IP address and the browser you are using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

​

We collect information in different ways.

  • We collect information directly from you. We collect information directly from you when you post a comment on our website or ask us a question through phone or email.

  • We collect information from you passively. We use tracking tools like Google Analytics and browser cookies for collecting information about your usage of our website.

  • We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

 

Use of your personal information

  • We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

  • We use information to respond to your requests or questions. We might use your information to respond to requests for information.

  • We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

  • We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

  • We use information for security purposes. We may use information to protect our company, our customers, or our websites.

  • We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.

  • We use information to send you transactional communications. We might send you emails or SMS about your account or a ticket purchase.

  • We use information as otherwise permitted by law.

​

Sharing of information with third-parties

  • We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

  • We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

  • We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

  • We may share your information for reasons not described in this policy. We will tell you before we do this.

 

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please fill out the contact us form with the subject “Unsubscribe”. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
 

Third party sites

If you click on one of the links to third-party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

​

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Soura Bhattacharyya

C-25, Okhla Industrial Area, Phase-I

New Delhi- 110020

Phone: +91-11-41326428

Email: info <at> thelattice.in

​

Updates to this policy

This Privacy Policy was last updated on 07-Dec-2020. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

 

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India, and you submit to the non-exclusive jurisdiction of the state courts located in the National Capital Territory of Delhi (NCT) for the resolution of any disputes.

bottom of page